Privacy Policy

Last updated: November 25, 2023

Introduction

Pyko is operated by DYXO SAS. The service enables users to transmit Salesforce alerts to Slack or Microsoft Teams, facilitating direct action from those platforms. This policy explains data handling practices across Pyko's websites.

Personal Data Collection

Pyko gathers information varying by usage patterns and interaction type. The company defines personal data as any information identifiable with an individual, directly or indirectly.

Types collected include:

  • Identity information: Name, company, organization type, job title
  • Contact data: Address, email, telephone number
  • Technical data: IP address, browser details, timezone, location, OS, platform information
  • Usage data: Service interaction patterns and communications received

Data Usage

Users consent to information sharing when:

  • Providing requested services
  • Engaging third-party service providers (limited to necessary data only)
  • Sending service announcements and updates
  • Acting on explicit user permission
  • Required by law for urgent circumstances or public safety

Data Ownership

Pyko only passes information between Salesforce and Microsoft Teams or Slack. The company retains only statistical count data, never user emails or similar information. Users requesting data destruction need only contact support.

Data Access

Access occurs for:

  • Service information provision
  • Notifying about service changes
  • Account administration
  • Promotional material distribution (per policy terms)
  • Service customization

Other site users access data only with appropriate rights or explicit permission. Their data use falls outside Pyko's control.

Data Aggregation

Pyko uses aggregated, anonymized information to improve services and inform ecosystem trends.

Policy Updates & Transactions

This policy applies to all data submissions. Pyko reserves rights to modify it. Should bankruptcy, merger, acquisition, reorganization, or asset sales occur, information may transfer to new entities maintaining these protections.

Data Storage Duration

CRM data remains transient and never retained. Deleted user information stays archived in backups for maximum six months.

Hosting

Servers operate within the European Union. Providers include: Amazon Web Services, Clever-Cloud, Algolia, Scaleway.